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Salesforce Help! Dial connects
Hi team,
Does anyone working with or at Salesforce know a way to create a report which can show me:
Out of my dials, how many connected (and resulted in the ‘talk time’ we also track) and how many went to voicemail/ didn’t connect.
I don’t *think* our system tracks voicemail time, but I may be wrong.
Thanks in advance!
I’ve shared this with a couple of people in the program. Hopefully they’ll drop a message here with some thoughts.
Have you asked about this internally?
This is a standard report (I think).
If you are in Salesforce classic. Head to
- Reports,
- Call Center Reports and
- find the report called ‘My Team’s calls this week’
From here you can check your ‘call result’ field and see if it’s been enabled properly.
If for some reason you don’t have Call Center Reports, you can create a new activity report with the following criteria (added as screenshot)
Hope this helps
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