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“Health Check” or Renewal scoping calls
Hey everyone!
What are some of your favorite questions to ask during renewal calls?
I think you have to understand if they believe that you’ve offered the value that you promised you said you would.
Then I follow the upselling training.
Hey Kevin,
I think I’ve answered this prior to our recent move from salesman.org to salesman.com but the answer got lost. So I’ll answer again in case you didn’t see it.
You need to be asking questions that identify what has changed since the last time the buyer bought from you –
Then you can offer them a “new” offer to their new problem (even if it’s just a renewal because what they bought last time still covers these new issues). –
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