Sep 4, 2024
#9518162
Barry Aken
Participant
Sep 4, 2024
Barry Aken
Sep 4, 2024
This is a standard report (I think).
If you are in Salesforce classic. Head to
- Reports,
- Call Center Reports and
- find the report called ‘My Team’s calls this week’
From here you can check your ‘call result’ field and see if it’s been enabled properly.
If for some reason you don’t have Call Center Reports, you can create a new activity report with the following criteria (added as screenshot)
Hope this helps