I worked for a firm that rode upon their 100 year reputation in the industry, but zero internal accountability was degrading the brand. Then they relied on our relationships with our clients to carry the day. However, even the best customers lose faith after we failed to execute 3-4 times in a row.
The only thing we have as sellers is our reputation. If the firm is eroding your credibility and you don’t see upper management acknowledging the problem(s), it might be time to move on to a firm that is more externally focused.
