Hey Eshan, good job. Don’t get too hung up with this stuff.
I think you’re on the right tracks.
Here are a couple of thoughts –
Current goals- ?
Do they want to improve productivity, stop wasted time managing a cleaning team, work environment, retention of employees, reduce fixed monthly costs etc?
Think about the consequences of having a bad experience with one of your competitors and the goal of the buyer will be to move away from that.
Buying process- ?
What paperwork process do they need to go through to start working with you? Who has to sign off? What hoops do you need to jump through? Any specific insurances they need to check you have etc?
Technologies- ?
Do they use specific tools to track hours work, invoices, quality check the job etc? This is probably less important for you than the other elements.
I am not really sure how to move them from the exploring solutions stage to comparing vendors.
How can you educate a prospect that your solution is the correct one and that all they have to do next is sanity check things against a competitor or two?
