Will Barron
Jun 8, 2023
Will Barron Jun 8, 2023

I took over in mid-February from a long-time Account Manager who stopped communicating with smaller customers and only focused on his top-grossing customers. This has caused a lot of damage to the point where some customers don’t even want us on site anymore. I come from a Customer Service background so making the customer feel appreciated and important is baked into me.

Was this seller hitting quota every year?

Playing devils advocate – Maybe they had successfully prioritized the territory and was just being efficient with their time?