- Make sure that there’s a clear call to action (otherwise what was the point in emailing them?)
- Make your prospects/customers the hero rather than you (we did this VS they did that)
Notice you support [x100] users and across [x5 sites] networked sites.
Harry Dobbs Design were in a similar position last year.
Their IT team were at breaking point. Overworked and under appreciated.
They partnered with us and we took on the burden for all 2nd and 3rd line support. This cut their load whilst improving user experience.
The team now get to focus on the important support issues and job satisfaction is way up.
Do you mind if I share how we did it?