Lysmuna Khouw
Dec 6, 2022
Lysmuna Khouw Dec 6, 2022

Dear Oda, thanks so much.

my concern is that “improve their costings” will mean cheap? We are not actually cheaper than competitor, we are actually much more expensive, but our products will reduce the operational cost, so its like a “expensive to buy cheap to use” kind of thing, not the other way around.
Do you think this will still be applicable?
Another interesting thing i noticed is that your sentence is a bit more personalized and warm (i bet its also your personality), while mine does feel very ‘factual’ and a bit ‘take it or leave it’ (also somewhat like me, lol)

the “bespoke” product, i will consider to rephrase it that way, but the most important thing is that I am trying to solve the problem in the industry that because of lack of knowledge and salespeople not asking one or two more basic questions, on top of everybody just dont care, projects ends up with wrong product specifications that are expensive to fix once they are installed, and the effect of that is massive massive inefficiencies.

For example: in the beginning, sales people did not clarify where the doors will be installed and who/what will pass through the door, how fast does the door needs to close/open. That the door ends up being a little bit too short/ too narrow for the material handling equipment, and after installation and commisioning, it is too late to fix, so they end up with crazy unproductivity that comes with unnecessary operational cost.